First Service Report

Hi guys,
Went for the first service today. Reached ASC around 9-30, and waited till 10 to get the bike's job card done.
I waited till the bike was done, and they completed the work in around 2 and half hours.
I informed them that i have brought engine oil with me (Motul 7100) which need to be filled.
The head of the service, went up to some other guy (manager type person) and discussed somethings with him. Then he comes up to me that there has been some disscussion with their office and pune office regarding the oil and if u put in MOTUL, and if there is some kind of engine damage, you will not get warranty on it (MOTUL VOIDS WARRANTY).
I was like is this so all over india. what about people who have put in motul ? So i did not argue with him and asked him to put in the regular one, carrying back the motul oil thinking what to do about it now.
I also carried a bottle of Motocool Coolant just to ask them if i can use it. At first they said NO as the color is too different from what is inside.
When i was leaving the ASC, the head guy calls me and ask to have a look at the motul coolant bottle, and says, i think u can use it as new lot of DUKES are having motul coolant
Guys, have any of you confirmed / found / read about motul oil voiding warranty. Feedback appreciated. Thanks..

Dude, Motul is one of the respected brands around and won't void the warranty. In fact the ASC where I go for my maintenance stores Motul and uses them on the dukes, even during first service.
There's no way the svc should tell you it voids warranty. The only thing which comes to my mind is that they want to clear their stocks of whatever oil they use and hence the false and malicious Motul alarm was raised.The svc here too told me not to buy oil as they had stocks. But it was just a request and not an instruction.
Or else your svc people are too illeterate 'motorcycle gyan' wise to even read the oil specs.
You should call Bajaj Customer care or call up the area service manager(you can find his number in the KTM manual or ask for at the svc.

Bogus!! Gather evidence of you taking a sealed Motul oil of same grade, open it in their presence & dare they say it will void warranty. Mail straight off to customercare. But be very careful of using exactly the same grade or else they will get a point.

Thanks bro, I was in no mood to argue with those people.
Also they started educating me regarding the use of synthetic oil.
1. Sythetic oil is not needed in India as here temperatures dont go as high as dubai and gulf countries.
2. Synthetic oil will give cold start problems.
3. Synthetic oil is thicker so it may clog the fuel injectors ( how i dont know)

I dont have any words to describe this level of knwledge

I had taken the sealed motul bottle (20w50) grade then too they said that we can put in the oil but in future if there is engine problems, you wont get warranty replacement (are they scared of the few cases of seizures). I feel they did not tie-up with motul people here as from his talks i felt he was complaining everything about motul. I plan to call customercare tomorrow and ask for their inputs on this.

I am enlightened by the fact that as per mechanic, using wrong grade engine oil will choke Fuel Injector!!!I bow down to him.

Erm,

first of all, tell the service manager to give this in writing that this will void the warranty. Unless it has been mentioned in your manual both service and user one.. it doesnot stand true. Manytimes, the SVC buggers to score extra cash try this scare tactic to discourage people from procuring stuff from outside and thus avoiding chances of reduction in sales from the svc counter. As long as you are using the recommended grade there is no problem. I'd say learn to stand your ground on that, if they are so confident that this nullifies the warranty between the owner and the company then they should have absolutely no problem giving this in writing right??


Cheers,

ROFL. Probably the bikes sold in their area are designed differently so as to gain more performance by injecting it into the engine to jack up the horsepower

Handlebar lock problem!

Just got DUKED!!... What a machine ...


I have problem with the handlebar lock. its not slotting in even after the handlebar is turned max to left/right.

Anyone facing similar issue?... any suggestion how to overcome it ?

Congrats Arjun... You need to turn it a bit to the right before locking it. Locking will be an issue if you try to do it when the HB is turned max to the left. BTW, Duke locks only on the Left.. it won't lock on the right hand side .

Thanks dude ... it worked.. Good i dont hav to spend a sleepless night

Its pretty much bad on their part
u must have argued with them
and if u have attended the DIY session conducted in ur city they have given a DVD to everyone regarding the bike and few DIY jobs , in that they clearly mentioned MOTUL 7100 and bajaj dtsi oil can be used
.

if it was me , i would have shove the DTSI oil right into his throat and make him fill MOTUL

Duke-Helmet Cam Jugaad - YouTube

A quick "jugaad" and test ride on the duke..

Depends on what you prefer. For example today only I have heard a HD VRod(couldn't take a closer look but it surely resembles a VRod) for the first time and the sound was "Craziest and Loudest thing I have ever heard in my life" . The sound was so loud that even after wearing a helmet and from some 20 mtrs distance I could hear it very very loudly. I am not sure whether the guy has removed the DB limiter or have done some Mod but I didn't like the sound. Some people also do various mod with the exhaust of an Enfield. But I have found some of them as 'awsome' and few as 'crap'. So it all depends on your own liking.
For me, the sound is really very good and I like it.

BTW there is one more noise in Duke - The Chain Noise, which actually can make you go Mad . I have by chance seen the report SVC shares with KTM which contains frequently reported issues of Duke. Chain noise and Chain looseness is common for almost all bikes till serviced.

There are finance options available from Bajaj. But I personally have seen many cases where even after full loan repayment it took months for owners to get the NOC from Finance corps or to remove hypothetication from RC book. Apart from that it will take a lot of your hard-earned money just as interest. So if possible, be calm, be patient,do your maths, wait a few days, save every penny and then go for any bike which you like most. I have waited 1 long year without any bike(after my earlier bike got stolen) while saving anything I could, before booking Duke.

I am having similar kind of issue. Even after chain tightening the issue is there. The SVC yet to understand and rectify the issue. Does it come from the handlebar or headlight assembly?

You'll feel absolutely fine. I am 5' 10.5" and I find it very good. You'll love the knee recess.

Chain cleaning will cost you some 100 - 150 (cost of the OKS chain spray they'll use). I don't think they'll demand anything for chain tightening, though. If you have good rapo with the SVC guys you can also save the labor cost.

See the video available in this thread or search in youtube; you'll be relieved surely.

Very sorry Bro but there is no mystery atleast in this video(I am almost sure that this video is not doctored as this video was shared in Official Owners meet sessions across India by KTM top managemnets)!!

First of all can you please explain how did you come to know that they have used four different bikes?? Only because one bike was shown in each test and 3 more were waiting at the side?? Or did you check the engine or chassis number of bike/s or any distinct mark on the bikes used in those tests? Even if they use four different bikes; does that mean that the bikes alone can't resist or bear waterlogged conditions? Also I have not seen any wet mark on the 3 other bikes standing next, so how did you know they have used them also? Apart from that you must know that the heating of exhaust pipe and steam or water vapour can only come when the engine is sufficiently hot. It doesn't seem logical that they should wait for the engine to get hot enough before going for the tests.

The purpose of the video was to eliminate doubts from every Duke owner's mind that their bikes are vulnerable during monsoons. In fact almost every new bike(maybe old bikes too) can sustain waterlogged condition atleast to some extent.

No offence. Cheers.

In no way, Motul or any other branded oil can void your warranty till it meets the company recommended grade. You could show him the Manual where it's clearly specified that 'such and such' grade oil should be used. Also you could call the Bajaj customer care at that moment and explain the situation to them. Then you could have asked them to talk to the customer support guy and sort the matter out. Also let me assure you that during the Owners meet session, Mr. Pingle(as far as I can recall) from KTM mgmt, Pune himself assured us that Motul 7100 can be used in Duke. So from now now onwards you know what you have to do.

As far as Motul Motocool coolant is concerned, it was also showcased to us during the meet. So no problem to use this. You can also tell those service guys that you have friends from other cities and they have heard from the KTM mgmt people that Motul 7100 or Motocool coolant is safe for Duke.

Comments in BOLD.

What was there in the DVD?? I(actually nobody) didn't get this during the session in Kolkata.

if you come up with any solution to the noise..please do share it..

I don't know about the charges but I guess you can DIY.. just go through the manual and see when the svc guys do it..

It doesn't take rocket science

We can use Motul 7100 20W50 FS in Duke.. In fact, the Mumbai svc guys have started keeping stock of Motul with them so that customers who are willing to put Motul can opt for that.

So, don't worry about the warranty.. It will do just fine