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Cracked Odometer Replaced By Royal Enfield Under Warranty
Today, my Blue Bird had her odometer with the cracked glass replaced with a new one by Royal Enfield Chennai OMR service station under warranty.
The story goes like this: today, I rode on my Blue Bird to Royal Enfield Chennai OMR company service station for some brake, clutch and chain adjustments, where I met fellow-Thunderbird rider Babaji, who had come to get his cracked odometer replaced and also for regular servicing. When I saw his Thunderbird's odometer, I was shocked, because, even my Blue Bird's odometer was disfigured like that. The tragedy was, my Blue Bird had these cracks right from day one without my being aware of their presence. I ignored them thinking that it was a kind of reflection on the edges. But, he confirmed that they were cracks on the glass of the odometer. Immediately, I included the cracked glass of odometer in my list of complaints. The SA too confirmed that they were cracks and assured that they would do the needful and noted down in the job card. I met Mohanakrishnan, the service manager, who also assured that they would take care of it. I was observing sitting in the customer lounge that the old unit was dismantled and new one fitted under warranty. The other faults were also attended to satisfactorily. I was not charged for anything. Since the cracked glass of the odometer is a common problem in all the new Thunderbirds, I feel Royal Enfield should proactively recall all the new Thunderbirds for replacement of the old odometer with a new one without waiting for the customers to complain against it. There may be many ignorant customers like me, who might have missed the replacement but for the fellow-Thunderbird rider. Thanks a lot, Babaji for pointing out the cracks on the Blue Bird's odometer glass.
Today, my Blue Bird had her odometer with the cracked glass replaced with a new one by Royal Enfield Chennai OMR service station under warranty.
The story goes like this: today, I rode on my Blue Bird to Royal Enfield Chennai OMR company service station for some brake, clutch and chain adjustments, where I met fellow-Thunderbird rider Babaji, who had come to get his cracked odometer replaced and also for regular servicing. When I saw his Thunderbird's odometer, I was shocked, because, even my Blue Bird's odometer was disfigured like that. The tragedy was, my Blue Bird had these cracks right from day one without my being aware of their presence. I ignored them thinking that it was a kind of reflection on the edges. But, he confirmed that they were cracks on the glass of the odometer. Immediately, I included the cracked glass of odometer in my list of complaints. The SA too confirmed that they were cracks and assured that they would do the needful and noted down in the job card. I met Mohanakrishnan, the service manager, who also assured that they would take care of it. I was observing sitting in the customer lounge that the old unit was dismantled and new one fitted under warranty. The other faults were also attended to satisfactorily. I was not charged for anything. Since the cracked glass of the odometer is a common problem in all the new Thunderbirds, I feel Royal Enfield should proactively recall all the new Thunderbirds for replacement of the old odometer with a new one without waiting for the customers to complain against it. There may be many ignorant customers like me, who might have missed the replacement but for the fellow-Thunderbird rider. Thanks a lot, Babaji for pointing out the cracks on the Blue Bird's odometer glass.
One extra non-monsoon month!
have to agree with you, Will try to get the bird asap
to get the bird next week.
Please follow up with the dealers , chances are you might get it early and as Ravi sir mentioned try to get it asap to avoid surprise price hike.
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