From the looks of it, it is clearly a SVC issue here, they have not provided the correct support they should have. Initial days even Bangalore had such issues. But they did iron it out and have become a lot better.
Bikes can have issues, its after all a machine. But the right kind of support will make the experience satisfactory.
I have PM'd you some contact details, loop him in that email, I am sure he will give you a satisfactory reply and help you with the same.
Regards,
Binil


and lunch with Mr. Joseph (Customer Support Head - India)

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