I would suggest you to talk to some good local mechanic who does repair on sports bikes. I tell you they are much more knowledgeable and talk logic. These service center guys are useless and they are guys who can just replace parts and are not used to fix things.

Regarding the vibes I have not noticed anything of that sort I have driven a good 1600kms on ODO and if there was substantial vibes on the right side i would have definitely noticed it.

I would suggest not allow these guys to touch the engine settings or you would end up with some or the other problem. These guys know nothing about the bike trust me. If your bike is not giving any major problem please leave it there. I allowed this guy to open the fork of my bike to check the play issue and stiffness and now it is even worst with lot more issue than before.

[QUOTE=nils9;660406]I would suggest -------- QUOTE]

Nilesh -- take your bike to vihaan -- the guy is atleast knowledgeable & the owner is very helpful.
I have not been getting time to go upto thane & since the issue is not too much to affect the performance I will go once i come back from my ride.
you can speak to gaurav thakkar (xbp ID :mechanic) if you require any help at vihaan.
cn text you his no. if required.

I won't deny the fact that there is vibration. But these are very minimal and are present on high speeds, say at 120+ kmph. Also have not faced any major vibes on the right side footpegs.
Will check again and update.

Didn't really understand.
Do you mean to say that when you switch on the headlight, only the headlight is ON and the console is not lighted up? Something wrong with the electricals???
Never happened to me.

It's looking nice... well y don't you try other combination also?

What you friends say?

I guess its high time we do this. The apathy to customers and high-headedness of Honda are like adding insult to injury. What really frustrates is the discriminating attitude these japs show for Indian customers.

The last scenes

In continuation to http://www.xbhp.com/talkies/659719-post.html

Just to clear some misconceptions...
- I'd ensured that the oil quantity was adequate, quality was 20W-40 supplied by HMSI
- When the engine stalled, the temperature was at 3 bars
- Regarding the run-in, I'd followed the RPM limit very religiously & not to exceed 4K RPM until 200 Kms, 4.5K RPM until 300 Kms & 5K RPM until 500 Kms.
- Only after 500 kms I started opening upto 6K RPM & by the time I completed 900+ Kms, I'd not exceeded 8.5K RPM
- In addition to this seizure, I'd false gears from, say, day 2 or may be even 3
- While I did mention (not complain) during 1st service, I'd expected it to get away after 1st oil change, which eventually didn't happen.


So what did HMSI do?
- They did acknowledge the issue & shipped a complete brand new engine (including clutch assy, tranny), which basically means, a new engine number & they also agreed to provide a letter stating the change of engine number
- HMSI took about 2 days to decide whether they need to supply the cylinder+piston kit OR an entire new engine & finally they shipped by air on Sunday night.
- They took away the old engine for R&D
- The dealership, JSP Honda, did a good job; they were quick enough to attend my issues & coordinate things. They worked over the night on Tuesday to deliver the bike on Wednesday. They committed the delivery by 4PM, but they delivered by 11:45 AM.


What they could've done better?
- HMSI could've employed some good & knowledgable engineer who can directly work on this issue with the customer; instead they'd some HMSI official who'd to get back to me for most of the question.
- They allocated all the work to dealership & probably the HMSI personnel only had a overlook on the issue over the phone. They could've had someone at the dealership to supervise on top of this issue, which would've given more confidence. The one, who was available over the phone, had to get back for every question I ask. Most of the time my repeated calls would get the answer. Clear negligence is exhibited, which could've been avoided.
- While they took my old engine, there's no ETA or no explanation provided to me as when or will they share the reason as why the issue happened in the first place
- They could've used a better method to courier the engine. They shipped the engine from Gurgaon office on Saturday evening, which reached Chennai by Monday morning. However to get that delivered to the dealer, it took until Tuesday evening. So pathetic DTDC courier service.
- The HMSI personnel to whom I've been interacting said y'day that the engine was already run in & hence I can open up, but not so suddenly. Had it not been our friends & xBhp, I would've certainly believed him. Anyway, I asked him to get a confirmed answer & today he gives me a call to say that the run in is required.
- Finally it appears like HMSI did their job, but, just one call from the upper management would've helped to gain me some confidence.
- Now HMSI has washed off their hands saying that they'd dispatch the change in engine number letter would be sent to dealer duly & the dealer says he'll hand over the letter to me once he receives from HMSI. Now no one knows if the dealer will take care of the RTO work or should I take care of it. Now its my turn to keep following up with HMSI & the dealer on that letter.
- Isn't it a very dangerous situation? God forbid, but, if there's any accident involved, wouldn't the insurance company would simply wash off their hands? Has HMSI thought anything in these lines?
- Isn't also quite dangerous situation that the engine number & frame number is quite different from what it is actually endorsed in the RC? If anyone checks, the cops have every right to simply tow away my bike to their custody. Now imagine this happening in one of our neighbouring state.
- Very clearly, there's no ETA on when the letter would be provided.


Conclusion
- Most of my friends say, I should've opted for a new bike instead of this. Yes, I should have, but, my thought was that, mistakes do happen & this is one of the kind. So why not give a chance to HMSI to correct their mistakes?
- Should the replaced engine does have any more issues, then, its no further looking back, like most of you PMd & spoke over the phone, I certainly agree - Demand for a refund

Last but not the least, I've to Thank 2 of my very good friends, PSR Ji & SriramEFunds who were with me at JSP Honda Workshop on Wednesday. It certainly helped a lot to gain on my mental strength & support. I certainly owe them a lot. Thank you friends

I immensely Thank You all from my bottom of my heart to have been empathetic on this issue & your support through PM & phone. Thanks a lot.

Am I happy? Not really to say a very happy ending, but still, the ending is smooth enough, which could've been done better. Like PSR ji, says, the memories of this one bad incident keeps haunting all the time. When I did the TSG2G to Munnar this year, I didn't have a single thought if the Rx would let me down. It would take several 1000 Kms & probably years to get that kind of confidence with C250R.

To continue with the experience on the new engine as the days progress...

@aargee: Good that the engine is finally replaced!
In case you have to take up the RTO related formalities for change in engine no. on the RC, please make sure that HMSI atleast gives you a letter stating what had happened.
Also keep the nos. of the Managers etc.at the SVC handy-you may need to talk to them from the RTO itself.

RG its good that the problem is finally solved at least to some extent if not fully. wish you that this new engine will go thousands of miles without any problem..

I think HMSI has responded well regarding repair of the engine. You should be positive that you have got a new engine from 'factory', and that they did not opt to just change some assumed-to-be defective parts. The shipping of the engine also is quick compared to their regular spares shipping. Lets hope this is just one-off issue and hope you will not get any problems with the new engine (and I guess it most probably would be).

Generally, a defect in engine crops up in the initial stages only. Once you put on miles on this baby, I am sure you will be all smiles and forget the bad experience. A long trip on high way after the run-in definitely helps you in gaining confidence. Keep the high spirits, everything will be fine. (I would have hesitated to say this if they had tried to repair the same engine).

@aargee - Happy to know that they've replaced the complete engine now. So its almost like a new bike.
HMSI did a good job by acknowledging your issues and take actions quickly. But yes, as you said, they could've done better.

Regarding the change in Engine Number on the RC book, I guess you will have to do the RTO job yourself. It'll be good if the dealers help you in this and they do the job for you. And since the new engine number will be updated on your RC book, there shouldn't be any cop related issues later.

Lastly, I would advice you to forget about what all have happened in the last 2-3 weeks (i know it's not that easy and clearly understand the kind of tension and restlessness you were going through). But I'm saying this because the engine is now new and the issues you were facing were mostly engine related.
I hope no one ever face such problems in the future, and hope you've a good ownership experience from now on...

Aargee what you are saying sounds like valve float to me! Did you not hear the tappet noise during your trip?

On another forum Dr. Arnob mentioned about the same and he waited and waited to get his shims replaced, then finally after weeks of waiting got fed up and made a few for himself and the same has fixed the rattle. He has also mentioned one trick to dampen the fairing vibes!

wow. an engine swap approved n completed within a week right?

impressive. there are a few CBR250R customers who have to wait for spares
for longer than that.

yes.

yes.

as of right now... u're the only one who'll get in trouble in case of an "incident."

get the changes made to ur RC ASAP.
and then give in a written application to your insurance firm
to acknowledge AND update the details on ur policy.

.

Though it is a bad experience the ending should be some what satisfactory for you. Good to hear that they responded positively to your issue.
So the run in starts again for you . I accept it will take months and many miles for your CBR to gain your trust. As I always have few sentiments with my bikes this solution could be the best one for me if I were you, instead of going for a new bike.

I wish you good luck with your new engine. Hope you will get your trust back soon. Take care of you and your baby.

@ aargee

Happy to know that you got a new Engine! and that within 1 week!!!

Thats Honda's Quality.

HONDA

Just answering Satyen for the moment...

Satyen, pls read one of my earlier posts where I'd stated what was the valve clearance level.

Generally on C250R, when the tappet noise is heard, the existing SHIMs are checked for valve clearance with digital vernier. Usually when the clearance levels are more than 1mm the tappet noise is heard.

In my case, the clearance was about 0.2mm which PSR also clearly stated along with the ASC that 0.2mm CANNOT make the tappet noise. The SHIMs were still replaced on Wednesday morning & it was in the afternoon when they decided to open up the cylinder after checking the clearance with both old & new SHIMs.

While I do agree that most C250R's have had tappet noises that were resolved by replacing SHIMs, in my case, the SHIMs weren't at fault which was evident from the clearance limit.