Tweet
Originally posted by aargee
View Post
In continuation to http://www.xbhp.com/talkies/659719-post.html
Just to clear some misconceptions...
- I'd ensured that the oil quantity was adequate, quality was 20W-40 supplied by HMSI
- When the engine stalled, the temperature was at 3 bars
- Regarding the run-in, I'd followed the RPM limit very religiously & not to exceed 4K RPM until 200 Kms, 4.5K RPM until 300 Kms & 5K RPM until 500 Kms.
- Only after 500 kms I started opening upto 6K RPM & by the time I completed 900+ Kms, I'd not exceeded 8.5K RPM
- In addition to this seizure, I'd false gears from, say, day 2 or may be even 3
- While I did mention (not complain) during 1st service, I'd expected it to get away after 1st oil change, which eventually didn't happen.
So what did HMSI do?
- They did acknowledge the issue & shipped a complete brand new engine (including clutch assy, tranny), which basically means, a new engine number & they also agreed to provide a letter stating the change of engine number
- HMSI took about 2 days to decide whether they need to supply the cylinder+piston kit OR an entire new engine & finally they shipped by air on Sunday night.
- They took away the old engine for R&D
- The dealership, JSP Honda, did a good job; they were quick enough to attend my issues & coordinate things. They worked over the night on Tuesday to deliver the bike on Wednesday. They committed the delivery by 4PM, but they delivered by 11:45 AM.
What they could've done better?
- HMSI could've employed some good & knowledgable engineer who can directly work on this issue with the customer; instead they'd some HMSI official who'd to get back to me for most of the question.
- They allocated all the work to dealership & probably the HMSI personnel only had a overlook on the issue over the phone. They could've had someone at the dealership to supervise on top of this issue, which would've given more confidence. The one, who was available over the phone, had to get back for every question I ask. Most of the time my repeated calls would get the answer. Clear negligence is exhibited, which could've been avoided.
- While they took my old engine, there's no ETA or no explanation provided to me as when or will they share the reason as why the issue happened in the first place
- They could've used a better method to courier the engine. They shipped the engine from Gurgaon office on Saturday evening, which reached Chennai by Monday morning. However to get that delivered to the dealer, it took until Tuesday evening. So pathetic DTDC courier service.
- The HMSI personnel to whom I've been interacting said y'day that the engine was already run in & hence I can open up, but not so suddenly. Had it not been our friends & xBhp, I would've certainly believed him. Anyway, I asked him to get a confirmed answer & today he gives me a call to say that the run in is required.
- Finally it appears like HMSI did their job, but, just one call from the upper management would've helped to gain me some confidence.
- Now HMSI has washed off their hands saying that they'd dispatch the change in engine number letter would be sent to dealer duly & the dealer says he'll hand over the letter to me once he receives from HMSI. Now no one knows if the dealer will take care of the RTO work or should I take care of it. Now its my turn to keep following up with HMSI & the dealer on that letter.
- Isn't it a very dangerous situation? God forbid, but, if there's any accident involved, wouldn't the insurance company would simply wash off their hands? Has HMSI thought anything in these lines?
- Isn't also quite dangerous situation that the engine number & frame number is quite different from what it is actually endorsed in the RC? If anyone checks, the cops have every right to simply tow away my bike to their custody. Now imagine this happening in one of our neighbouring state.
- Very clearly, there's no ETA on when the letter would be provided.
Conclusion
- Most of my friends say, I should've opted for a new bike instead of this. Yes, I should have, but, my thought was that, mistakes do happen & this is one of the kind. So why not give a chance to HMSI to correct their mistakes?
- Should the replaced engine does have any more issues, then, its no further looking back, like most of you PMd & spoke over the phone, I certainly agree - Demand for a refund
Last but not the least, I've to Thank 2 of my very good friends, PSR Ji & SriramEFunds who were with me at JSP Honda Workshop on Wednesday. It certainly helped a lot to gain on my mental strength & support. I certainly owe them a lot. Thank you friends
I immensely Thank You all from my bottom of my heart to have been empathetic on this issue & your support through PM & phone. Thanks a lot.
Am I happy? Not really to say a very happy ending, but still, the ending is smooth enough, which could've been done better. Like PSR ji, says, the memories of this one bad incident keeps haunting all the time. When I did the TSG2G to Munnar this year, I didn't have a single thought if the Rx would let me down. It would take several 1000 Kms & probably years to get that kind of confidence with C250R.
To continue with the experience on the new engine as the days progress...
Just to clear some misconceptions...
- I'd ensured that the oil quantity was adequate, quality was 20W-40 supplied by HMSI
- When the engine stalled, the temperature was at 3 bars
- Regarding the run-in, I'd followed the RPM limit very religiously & not to exceed 4K RPM until 200 Kms, 4.5K RPM until 300 Kms & 5K RPM until 500 Kms.
- Only after 500 kms I started opening upto 6K RPM & by the time I completed 900+ Kms, I'd not exceeded 8.5K RPM
- In addition to this seizure, I'd false gears from, say, day 2 or may be even 3
- While I did mention (not complain) during 1st service, I'd expected it to get away after 1st oil change, which eventually didn't happen.
So what did HMSI do?
- They did acknowledge the issue & shipped a complete brand new engine (including clutch assy, tranny), which basically means, a new engine number & they also agreed to provide a letter stating the change of engine number
- HMSI took about 2 days to decide whether they need to supply the cylinder+piston kit OR an entire new engine & finally they shipped by air on Sunday night.
- They took away the old engine for R&D
- The dealership, JSP Honda, did a good job; they were quick enough to attend my issues & coordinate things. They worked over the night on Tuesday to deliver the bike on Wednesday. They committed the delivery by 4PM, but they delivered by 11:45 AM.
What they could've done better?
- HMSI could've employed some good & knowledgable engineer who can directly work on this issue with the customer; instead they'd some HMSI official who'd to get back to me for most of the question.
- They allocated all the work to dealership & probably the HMSI personnel only had a overlook on the issue over the phone. They could've had someone at the dealership to supervise on top of this issue, which would've given more confidence. The one, who was available over the phone, had to get back for every question I ask. Most of the time my repeated calls would get the answer. Clear negligence is exhibited, which could've been avoided.
- While they took my old engine, there's no ETA or no explanation provided to me as when or will they share the reason as why the issue happened in the first place
- They could've used a better method to courier the engine. They shipped the engine from Gurgaon office on Saturday evening, which reached Chennai by Monday morning. However to get that delivered to the dealer, it took until Tuesday evening. So pathetic DTDC courier service.
- The HMSI personnel to whom I've been interacting said y'day that the engine was already run in & hence I can open up, but not so suddenly. Had it not been our friends & xBhp, I would've certainly believed him. Anyway, I asked him to get a confirmed answer & today he gives me a call to say that the run in is required.
- Finally it appears like HMSI did their job, but, just one call from the upper management would've helped to gain me some confidence.
- Now HMSI has washed off their hands saying that they'd dispatch the change in engine number letter would be sent to dealer duly & the dealer says he'll hand over the letter to me once he receives from HMSI. Now no one knows if the dealer will take care of the RTO work or should I take care of it. Now its my turn to keep following up with HMSI & the dealer on that letter.
- Isn't it a very dangerous situation? God forbid, but, if there's any accident involved, wouldn't the insurance company would simply wash off their hands? Has HMSI thought anything in these lines?
- Isn't also quite dangerous situation that the engine number & frame number is quite different from what it is actually endorsed in the RC? If anyone checks, the cops have every right to simply tow away my bike to their custody. Now imagine this happening in one of our neighbouring state.
- Very clearly, there's no ETA on when the letter would be provided.
Conclusion
- Most of my friends say, I should've opted for a new bike instead of this. Yes, I should have, but, my thought was that, mistakes do happen & this is one of the kind. So why not give a chance to HMSI to correct their mistakes?
- Should the replaced engine does have any more issues, then, its no further looking back, like most of you PMd & spoke over the phone, I certainly agree - Demand for a refund
Last but not the least, I've to Thank 2 of my very good friends, PSR Ji & SriramEFunds who were with me at JSP Honda Workshop on Wednesday. It certainly helped a lot to gain on my mental strength & support. I certainly owe them a lot. Thank you friends
I immensely Thank You all from my bottom of my heart to have been empathetic on this issue & your support through PM & phone. Thanks a lot.
Am I happy? Not really to say a very happy ending, but still, the ending is smooth enough, which could've been done better. Like PSR ji, says, the memories of this one bad incident keeps haunting all the time. When I did the TSG2G to Munnar this year, I didn't have a single thought if the Rx would let me down. It would take several 1000 Kms & probably years to get that kind of confidence with C250R.
To continue with the experience on the new engine as the days progress...
. 
i cannot imagine, any less knowledgeable person like me handling this same problem! this may have gone unnoticed for more days or months! 
Comment