Re: Hero Honda Karizma ZMR

Thank you for your valuable suggestion bro

I will start using it again. My main concern now is to find a good technician outside to get the bike serviced. The front end has become unstable. Cone set was replaced at Sri Sai Ram motors a month back for the same issue. Bike used to tramline a lot and used to deviate a lot when with a pillion. It was difficult to keep it straight in slow moving traffic. Even got jhad from bus drivers few times due to this Thought that it will be fine after cone set replacement, but unfortunately problem cropped in again after 2 weeks of use. Now i get a lot of khat sound over the potholes and tramline has started again. Unfortunately service technician is unable to resolve the issue and only ask me to ride for few more days for the cone to set in. He even informed me that as the cone set is new, it will take time to set in. I could not digest this. Anyways guess the only option I have is to get it serviced outside.

Re: Hero Honda Karizma ZMR

Yes.what the technician said is correct. Usually when they plonk a new cone set,they keep the handle bar set bit loose to make sure the cone set settles properly.Later they will tighten it on requirement, in case if it is required. You have said its been two weeks after cone set change, its better to ask them to tighten the handle bar (by adjusting the single bolt at center of handle bar set)appropriately now. This should solve your issue.

Re: Hero Honda Karizma ZMR

Thank you for the input bro

They have already tighten the bolt and re-checked the cone, but it is still the same. Last time when I complained, technician reset the cone. It was fine but the issue cropped in again. I will ask them to check again and tighten the bolt if it is loose.

Will it take this long for the cone to set in? I use my bike daily for office commute. It runs for around 30 - 35 KMs everyday.

Re: Hero Honda Karizma ZMR

[MENTION=41586]Divya Sharan[/MENTION] Bhai, [MENTION=11210]ravi@17bhp[/MENTION] anna I finally went to Phoenix Motors to get the engine checked. Same story: Valves Bent, Bore has streaks and piston needs to be changed although I don't see any signs of damage to the piston. Valve guides needs to be changed too

Now questions:

1) valves changed for the fourth time. Why?
answer by the technician: The problem must be with the valve guides which he hadn't changed during the 2nd and 3rd time the valves were changed. He always blames KIRAN for the mistakes. I checked the receipts and indeed they were not changed. But would the problem get solved if we change these now?

2) Streaks on Bore wall. I forgot to ask him why?

3) I don't see any problem with piston or crank but he insists changing them too. Should we change them even if they are not damaged? If so, why not change cam-shaft and rocker arms also? which he is not wanting to change

4) He said that the oil leak I mentioned was from the threads of long nuts that fit the head(I am not able to explain properly). He said that we need to re-thread them. What will happen exactly then?

My boring story for the other members
My Bike in ICU for the FOURTH Time: Engine opened for the fourth time within 15000 kms.
-------------------

I was suffering from the problem of Engine stalling since 3 months and I had gone to the ASC Phoenix motors for the checkup. My bike had done 13K kms so I asked them to change the Air-filter and I left the bike for the repair and left for work (A blunder). I returned in the evening, paid for the Air filter. They told me that they have corrected the Accelerator return-cable which was the main issue. The problem seemed to have corrected only to spring back after a gap of 3 days. I again kept riding that way.

Actually, I had gone to 2 small ASCs on my way to the office sometimes to get the thing corrected but they could not replicate the issue as the stalling won't occur after the engine gets sufficiently heated after 5-6kms of run. I kept riding that way until two weeks ago when I gave my bike to Phoenix Motors for 6th free service. I mentioned the Issue and left my bike for them to take care (Blunder repeated). When I returned, I was asked to pay for the Air Filter. I was astonished and asked them what made them change the Air filter. The Technician who did the change explained that the Air-filter was totally worn out and was causing the engine to stall. I asked him that how could an Air-filter get worn-out in a span of 1500kms to which the supervisors frantically started checking the change history in their database. They found out that the Air-filter was indeed changed 1500kms ago. I said that they might not have replaced an air-filter at all 1500kms ago. Suddenly the technician named KIRAN got into the discussion and started explaining aggressively that the situation of Air-filter depends upon my riding skills and that they cannot guarantee anything with this china-made part. When I was not ready to fathom his argument he rudely shouted at the other guy (rudeness directed towards me) to replace back the old one as the customer(me) doesn't want the part. Now, how could I get an old filter fitted back. Without proper proof and unwillingness to fight with a IDIOT, I silently walked away. Informed to Divya about it and learned that we must always ask for the package of the parts(which contain serial no. and other info) for proofs against such blunders and counterfeit parts.

Now I called KIRAN a IDIOT as he was the one who screwed my engine the first time where he fitted Previous model ZMR cam-shaft and piston. Also he didn't put the chamber gasket while assembling the engine. I had complained to HERO against him.

Coming back to story, I went to SLN Motors for the same problem where they found out many problems with my bike: Degraded Pick-up, White Smoke from exhaust and oil leakage from engine head. They checked my service record and they found out that my 3rd and 4th free service were skipped in the database. I was amazed and showed them the service booklet (I was carrying it in my ofc bag becos of recent 6th service) which had the coupon-stubs duly signed and had dates of the service. The records of the mentioned dates were on their databases with engine-oil change mentioned but flagged as GENERAL REPAIRS instead of FSC (free service). Even after my constant persuasion, they denied me engine repairs under warranty and asked me to contact phoenix about the repair and question them about the service history blunder they have made.

I had gone to phoenix for my engine repairs 3 times (once with a complaint to HMC) but never got proper result as it was clearly evident. Now I was fed-up of complaints and arguments and went there to the manager Mr. Raju with cool head determined to somehow get the bike properly repaired this time. Though I had no issues with Mr. Raju who is a nice person and attends to his customers nicely but the attitude of technicians at phoenix (apart from very few) is crappy and careless whether you are in their Madhapur branch or the Habsiguda one (where I bought my bike)

Mr. Raju assured proper result this time and apologised for the service history blunder. He even assured me that he will get my bike repaired within warranty if I wanted to get it done from SLN Motors. Now, that would have been too much on my part to ask and I just maintained my bargain to have his complete supervision this time during the repair in his service centre. I asked him for compression check for my satisfaction to which he agreed. Actually I don't know how compression check is done, so can someone explain?

Now, I stood there while the technician Mahmood opened the engine part by part explaining about each of it. I had seen videos on bike engine and now I could relate those with the actual parts of my bike's engine. I could understand the thermodynamics part but couldn't get anything about the electro-magnet in the engine-body. I would be happy If someone could explain it to this rookie in ENGLISH :P

So, there I saw that the valves were bent and actually the exhaust valve was not coming out from the guide easily. There were streaks around the bore. But the piston,cam-shaft,rocker-arms and crank were fine.

The oli seamed to leak from few of the threads present at the top/lid of the engine-head. I had no idea what were those and couldn't understand his justification.

The cliamx was bitter truth. The Clutch plates were badly worn out and I got a big lecture on how to ride properly from the supervisor Mr. Rajanikanth. I am embarrassed as I always thought I am a Safe rider with lots of road experience but failed to see the damage I can cause to the bike. Lesson learnt the Hard Way.

The bike is sleeping naked at the ASC with its engine totally dismantled. The clutch kit is not available at the store so, I need to wait for sometime to bring the bike home. I have asked him to call me during the assemble as I don't want to repeat the blunder of staying away during any kind of repair on my bike again.

Request you guys to help in my queries above. Thanks in advance.

Re: Hero Honda Karizma ZMR

Hi,

This is OT but just wanted to share this with you guys. Got my new car - Maruti Suzuki Ciaz (ZXI). Here are few pictures of it:

Re: Hero Honda Karizma ZMR

Let me tell you first of all. I had previously told here that your problem was because of service center and not because of bike. No body listened to me at that time. SO i thought it was better to keep silent. Here in the biggest SVC of hero i had asked about problems in the new ZMR and he denied. Even i have seen all new ZMR running without problem.

SO basically it was a problem of SVC which i had pointed out the first instance.

The pheonix motors do not deserve to be called a hero authorized service center as they couldn't notice the difference in old and new zmr parts. I don't understand what their supervisors and main mechanics were doing when company was giving training.

Now this service center knows what they are doing. At-least from the talks that they have done. Moreover explanation of each and every part by them is really praise worthy for a service center.

I highly doubt if first time they opened a good working engine and messed it up.

This service center knows what it is doing. SO no need to worry. If i would have been near you i could have personally checked the bike and assisted in the re-build.

Have faith in the new service center. Since they are changing under warranty let them change crank and bore kit. This will take care of vibrations for all.

Besides hero might have changed something in new crank and bore seeing the complains. So you will be getting the updated components fixed. Camshaft and rockers need not be changed if they are not damaged. But crank is an important part as you have to open complete engine for changing it.

Let them do it. As from your words they have found out the problem of what is happening and they will work on it.

Your biggest blunder was going to that waste pheonix motors which doesn't know how to assemble an engine.

And i am sorry that i can't help you personally from this distance. But i am always there and you can ask any questions here. I am always there to reply. You can whatsapp me. Divya has my number also.

I envy you man. I always admire the ciaz. More so in white.

Re: Hero Honda Karizma ZMR

Hi,

Thanks bro. You can go for it surely a great vehicle. White looks great but I personally don't like white in four wheelers. Though have just completed 250 K.Ms Colony's main gate has been shut down for maintenance purpose and secondary gate is just about big enough to somehow take my car out.

Re: Hero Honda Karizma ZMR

Sibun sir, sorry to tell u this: my words may not be clear earlier, SLN motors denied me repair under warranty. Because the service history was Phoenix's mistake I had to go to them again and my bike is still at phoenix. I regret this but I had no choice else I had to pay huge amout for the repair. I had taken the decision to go to them again after visiting one more small asc who also denied me warranty. Now I could have again complained HERO and asked for a solution but this time I prefered to stay calm and politely request Phoenix guys to sort it out. Manager and supervisor were beside me the whole time the engine was opened. I am not saying I believe in them now but I have no other option. Last time also they opened the engine in front of me bur KIRAN opened it with the help of 10 guys working on different nuts and bolts,it was a mess but this time It took more than an hour for the new guy and supervisor to open, examine and explain each part. I thought I would take pics to putup here but the things were clear so I didn't shoot.

Sent from my A0001 using xBhp Connect mobile app

Re: Hero Honda Karizma ZMR

Though I don't suggest this usually, but in your case, you got one of the many lemon ZMRs which is bound to leave a bad taste in the mouth!
Having warranty doesn't mean that anyone's bike should always lie in the SVC nor does it mean that you start carrying tools to open the engine on the road.

A bike (whatever make it may be) in India, is mainly bought for commuting from point A to point B and you're already having a lot more issues than I have had over my entire ownership.

Get the bike repaired and sell it off! No point getting another heart burn.

Re: Hero Honda Karizma ZMR

Valid point Divya Bhai. Even Ravi anna is suggesting the same last time when I talked to him. ZMR is my dream bike and still I don't prefer any other bike in that price range. The next would be a duke 200 or cbr250. So, I want to give it one last chance. Anyways it tought me about bikes more than I learnt in 7 years with other bikes. So, no regrets

Re: Hero Honda Karizma ZMR

A little OT here.. But being an Indian, I would like to ask you a small question.. Have you tried to use the Lemon and mirchi wala trick that Indians usually do?

Jokes apart. This is seriously bad and requires attention. My friend has the same 2014 ZMR (White), let us make it 2 of my friends.. One in Chennai and another in Mumbai.. the bike in Chennai has done more than 14K kms and the bike is running perfectly fine (Touchwood) with no issues other than the DRLs dying off soon.. and the one in Mumbai, again no issues so far and running smooth... Like Sibun bhai has mentioned, I feel that the first time the mechs opened your engine did a poor job in rebuild.. Praying your problems with your bike gets resolved this time or else you will have to do what DS suggested.. get another bike in exchange offer because I don't think you want to see another person struggling with this bike unless you don't bother about it.. Because I certainly did when I sold off my Splendor (though it was in good condition, it met with a couple of accidents including one major which affected the chassis.. welding was done) Now, I am not sure where the bike goes after exchange.. I am pretty sure they might sell it off to someone if the bike is in new but being an old bike, I think they might have disposed it off..

Anyways, Good luck with this last attempt

Cheers,
Reneav

Re: Hero Honda Karizma ZMR

Thanx Reneav. [MENTION=41586]Divya Sharan[/MENTION] Bhai forgot to put up one thing here. Last time I asked about the rpm lock at 3500. One of my colleague told me the solution: open the fuel tank lid to get rid of any air lock and the problem will be sorted. I tried it once and the problem vanished instantly.

Sent from my A0001 using xBhp Connect mobile app

Re: Hero Honda Karizma ZMR

Yes, that's called as vapor lock! Happens frequently on carb bikes. I never knew FI bikes get affected as well. Thanks.

Re: Hero Honda Karizma ZMR

Hi all,

A big issue with my ZMR. I tried to refill the brake fluid. While opening the top two screws in the brake cylinder, I completely made a screw total useless. That screw was not at all opening, I applied great pressure just to flatten the tip of the screw. Now all I can see is a big hole in that screw in which no screw driver will fit as it is almost circular in shape. Guys, please guide me

One more thing, I can see water in the sides of my fuel tank hole. It is not draining out.

One more problem. I feel some sound from the front portion of the ZMR when the bike is moving at 70+ speeds. What will be that? It is not the fuel pump. There is no sound when the bike is idle.

Re: Hero Honda Karizma ZMR

Stripped screw not a big deal.. If you have an allen key set then take the key that just oversize of the stripped screw and place it on top then hammer it slightly till you get a proper grip and then try to unscrew it. Before doing this use wd40 or brake fluid to soak the screw for some hours and slightly tap on the screw head to loosen it.
If this won't work then take it to a lathe they will open it. use flat head screws as replacement since they are easy to unscrew.
For water not seeping down, check the small drain holes are not blocked.