I dont understand why these guys make their own rules. That service book dont say that i should have availed all free services i order to claim the warranty. That book only insists on getting paid services done at regular interval. Although i tried a lot with him and he has told me to contact him the next day, he will see whether he can get it done under warranty or not. I am not expecting much but i am hopeful.

Almost every time I fill the tank when the bar blinks and not only that but I even ride upto 15-20 kms or even sometimes 35-40 kms when its blinking. Cause my college is about 15-20 kms one way and when it blinks am forced to do that stretch to my coll as there are no reliable bunks on the way. 2 yrs and 3 months and for 27k kms am doing this and my bike never showed any issues related to fuel pump. So me wondering how the problem occurs in low fuel conditions. Not only me but a friend who owns a white one follows the same as me when it comes to fuelling up and he rides abt 50 kms when it starts blinking which I agree is risky as engine may go off due to low or no fuel in tank. So I don't think low fuel is such a serious problem that it would make the pump go kaput

Thanks for the suggestions guys.

As i mentioned earlier, i have given bike at Pratham Motors, Pune for resolving the issue. So there my bike is being serviced by their so called Sr. Supervisor (whose face always bears a look telling you "Hey who are you and why are you talking to me? Anyways i know too much and i wont be helping you.").
The first time i called him up to know what is the problem in the bike, he replied that fuel pump is dead, fuel pump has shorted, water has ingressed and we will need to change fuel pump which will come in 15+ days and will cost around 14k. I wasnt aware of the exact working of the fuel system of ZMR, so it was difficult for me to understand what he was telling. So i went through forum, and found some good threads to get understanding of the system.

Today, I went to SVC tomeet him personally to know what has happened exactly and what action has to be taken. So i asked him to check a few things as mentioned by you guys. Also my friend asked him if the fuel pump is damaged then how is the bike starting after waiting for few minutes. After this he started throwing attitude and tantrums. He wanted that as we all know more than him i should take the bike away and etc. As expected he was not very helpful. Then i waited for him to come back to normal and again asked what the problem is. This time he says the windings are getting heated and thats why the ignition is switching off after driving 3-4 kilometers. This is something different what he told me over phone. The first thing i insured that my bike still starting as i was in doubt with their commitment for servicing the bike.

Since he is reluctant to look into the suggestions given by you and only saying that fuel pump has gone bad (shorting or winding heating), i tried that can he get that replaced in warranty as it is only 1 year and 9 months old. So i asked him for covering this thing under warranty. In turn he asks me to show the service book of bike. i hand it over to him. He starts flipping the pages randomly, then find one page where the date of purchase is mentioned, gives it a very "deeply thinking" look, does some calculation in mind, does some maths also (probably), one more SVC guy joins him...... he also does some calculation and finally tells me that i cannot claim warrant as i have not availed 5th and 6th service. PERIOD.

I dont understand why these guys make their own rules. That service book dont say that i should have availed all free services i order to claim the warranty. That book only insists on getting paid services done at regular interval. Although i tried a lot with him and he has told me to contact him the next day, he will see whether he can get it done under warranty or not. I am not expecting much but i am hopeful.

I am thinking that if they dont cover it in warranty then can you guys tell me any alternative svc or garage where i can get my bike checked??

Like Divya said... those are the rules to avail warranty.. I am still not sure whether its the issue with the Fuel Pump.. I feel bad to say this.. but I have run in empty tank many times.. but never faced issues with the Fuel Pump.. Touch Wood.. if possible.. get you bike outta there and go to another service center.. and speak with the works manager and not the so called Sr. Supervisor as they are nothing but losers who think they know everything but dono anything.. spending 14K in 2 years is hell lot of money.. so firstly check the Ignition Coil, if not get them to service the Fuel Pump as it was done a couple of times for me on demand to do.. if that doesn't solve it.. you will have no other choice but to spend some money if they are not ready to do it in warranty.. why don't you speak with the manager over there and butter him??

Thanks for the advice.

As for the warranty, only lucky ones get the opportunity to avail it and the blessed one avails successfully. Actually in the first year, my odo couldnt meet the criteria of 5th and 6th free service, so thats why they remain unavailed but the first four free services i got the bike as per their recommended schedule. And after 1 yr period i have been availing paid services as required/recommended by their service schedule. Anyways i will try the suggestions for getting the things done in my favor.

And ultimately i they want me to get the fuel pump changed, then i just want to know from guys from Pune, if they know any good place (Authorised SVC other than Pratham motors or any garage) where i can get the basic things checked before changing the pump???

Check it out here.. Hero Bikes Dealers, Distributors and Service Centre in India – Hero MotoCorp Ltd. choose Authorized Service Center and then choose your State and City.. A list will come up.. Hope it helps and don't worry.. butter up the Manager and everything will go smooth

Thanks for the link, I just discovered a Hero ASS in my locality which I beleve no one has ever heard of before. Its a good thing that they have subdivided it, its easier to differentiate from retailers and ass.

Thanks for the advice.

As for the warranty, only lucky ones get the opportunity to avail it and the blessed one avails successfully. Actually in the first year, my odo couldnt meet the criteria of 5th and 6th free service, so thats why they remain unavailed but the first four free services i got the bike as per their recommended schedule. And after 1 yr period i have been availing paid services as required/recommended by their service schedule. Anyways i will try the suggestions for getting the things done in my favor.

And ultimately i they want me to get the fuel pump changed, then i just want to know from guys from Pune, if they know any good place (Authorised SVC other than Pratham motors or any garage) where i can get the basic things checked before changing the pump???

The point here is, the fuel pump must at all times be submerged in petrol. If the fuel indicator blinks, its an approximate figure of 3.5 odd litres in the tank and that the pump is just submerged. Its advisable to keep the fuel level so much that the pump is never exposed out of fuel. Else, it may go bunk!

Thanks for the suggestions guys.

As i mentioned earlier, i have given bike at Pratham Motors, Pune for resolving the issue. So there my bike is being serviced by their so called Sr. Supervisor (whose face always bears a look telling you "Hey who are you and why are you talking to me? Anyways i know too much and i wont be helping you.").
The first time i called him up to know what is the problem in the bike, he replied that fuel pump is dead, fuel pump has shorted, water has ingressed and we will need to change fuel pump which will come in 15+ days and will cost around 14k. I wasnt aware of the exact working of the fuel system of ZMR, so it was difficult for me to understand what he was telling. So i went through forum, and found some good threads to get understanding of the system.

Today, I went to SVC tomeet him personally to know what has happened exactly and what action has to be taken. So i asked him to check a few things as mentioned by you guys. Also my friend asked him if the fuel pump is damaged then how is the bike starting after waiting for few minutes. After this he started throwing attitude and tantrums. He wanted that as we all know more than him i should take the bike away and etc. As expected he was not very helpful. Then i waited for him to come back to normal and again asked what the problem is. This time he says the windings are getting heated and thats why the ignition is switching off after driving 3-4 kilometers. This is something different what he told me over phone. The first thing i insured that my bike still starting as i was in doubt with their commitment for servicing the bike.

Since he is reluctant to look into the suggestions given by you and only saying that fuel pump has gone bad (shorting or winding heating), i tried that can he get that replaced in warranty as it is only 1 year and 9 months old. So i asked him for covering this thing under warranty. In turn he asks me to show the service book of bike. i hand it over to him. He starts flipping the pages randomly, then find one page where the date of purchase is mentioned, gives it a very "deeply thinking" look, does some calculation in mind, does some maths also (probably), one more SVC guy joins him...... he also does some calculation and finally tells me that i cannot claim warrant as i have not availed 5th and 6th service. PERIOD.

I dont understand why these guys make their own rules. That service book dont say that i should have availed all free services i order to claim the warranty. That book only insists on getting paid services done at regular interval. Although i tried a lot with him and he has told me to contact him the next day, he will see whether he can get it done under warranty or not. I am not expecting much but i am hopeful.

I am thinking that if they dont cover it in warranty then can you guys tell me any alternative svc or garage where i can get my bike checked??

I don't agree here. The fuel is supplied to the pump via fuel filter through the pipes, nothing is submerged in the tank !!

....So i asked him for covering this thing under warranty. In turn he asks me to show the service book of bike. i hand it over to him. He starts flipping the pages randomly, then find one page where the date of purchase is mentioned, gives it a very "deeply thinking" look, does some calculation in mind, does some maths also (probably), one more SVC guy joins him...... he also does some calculation and finally tells me that i cannot claim warrant as i have not availed 5th and 6th service. PERIOD.

I dont understand why these guys make their own rules. That service book dont say that i should have availed all free services i order to claim the warranty. That book only insists on getting paid services done at regular interval. Although i tried a lot with him and he has told me to contact him the next day, he will see whether he can get it done under warranty or not. I am not expecting much but i am hopeful.

I don't agree here. The fuel is supplied to the pump via fuel filter through the pipes, nothing is submerged in the tank !!