had this experience when I went for 6th free service.
sent a email to Yamaha AO as follows:

complaint against a dealer/svc owner
from Prakritij [email protected]
to [email protected]
date Wed, Jul 20, 2011 at 10:36 AM
subject complaint against a dealer/svc owner
mailed-by gmail.com
hide details 10:36 AM (4 hours ago)
dear sir/ma'am,
First of all I'm very sorry having to lodge a complaint against a
dealer/svc owner for her rude behaviour to customers. These people are
harming the Good reputation of such a respectable company with world
presence like Yamaha
The dealer/svc is in Vaikom and its name is Ave Mariya Automobiles
I came here Today(and I'm still here) for getting my Bike(R15)
serviced(6th free service). Since my Bike has covered only 1000kms
since the last service and it was running on semi-synthetic oil which
can be used trun 3000kms(I ride most of the time below 6k rpm), I
didn't wanted to get it changed as it'd be just a waste of Money.
Also they told me that lubing the chain is chargeable which I thought
was free during periodic servicing(normally I do the lubing myself
with Motul chain lube, which I did 2days ago). I told the lady(also
the owner) who runs the svc that I do not wish to change the oil and
lube the chain. Upon which she rudely told me that it is a part of
free servicing and if I don't want the oil change, chain lube then I
can go to another service centre.
I'd have gladly went away but since I took leave from work Today just
for the servicing and since there are no other svc nearby(the next
nearest has to be taken prior appointment), I decided to do the
servicing here in Ave Mariya Automobiles itself.
They'll charge me for the oil change and the chain lube but it is not
the thing I'm worried about. The thing thats bothering me is that
these people are swindlers and I'm getting robbed in broad daylight.
Not only me, so many people who come for servicing here.
I've faith in Yamaha but the svc people are really hopeless who only
think of their sales but service be damned.
I'll gladly pay for the oil change when it will be due but I don't
like to see my hard earned Money to be robbed like this.
I'll never recommend my friends to go to this svc for any purchase or service.
I'm a mechanical engineer by profession and I know whats good for my Bike.
I'm also putting this mail up in xBhp.com - India's Most Popular Motorcycling/Biker's Community | India's First Motorcycling Biking Lifestyle Magazine which is the leading
motorcycling portal of India.
I'm still here as I am waiting for my Bike to get serviced but I'll
never come back here. I know most svcs don't care much about servicing
a Bike properly and the owners don't give a damn too. But atleast they
should talk to their customers politely. The attitude that lady
displayed was not what is expected. No wonder I don't see any Bike on
display in the showroom of this svc.
Also a few days back I went to another svc to purchase a bottle of
fully synthetic oil for future use(during 7th service). They gave me a
1L bottle of Mobil 1 0W40 for Rs.1150/-. Upon much searching on the
Internet, I was confirmed that this particular grade of oil is for
Cars and not for Bikes. If used it Bikes, there will be clutch
slippage and wear and tear due to the low viscosity Index and hence
not recommended. Since the svc was using 0W40 oil since long for oil
changing in Bikes which is meant to use in Cars, they won't even take
it back.
Why do you allow all these to happen and leave your customers high and
dry?(most common people won't even know)
Japan is famous for the politeness of the people and here the rude
behaviour and ignorant attitude of the svc people is throwing muck on
it.
Atleast please call the Ave Mariya people and ask why they did this.
Though I know its for the few easy bucks but in the end its going to
cost them more as me and my friends will never come here again. Also
hundreds more who feel cheated.


Hope to hear from you soon about the actions you have taken.


Regards,
Prakritij Hazarika
09961716433

hey guys need help my r15 has done 9k km....bt yesterday an unexpected thing happened my bike wasn't starting i tried it for several tyms bt was of no use bt aftr sometym the bike started... the petrol level was ok in my bike............what must the problem is it a serious issue??????????

had this experience when I went for 6th free service.

But in Kolkata Yamaha Factory Shop, a complete different story altogether. I went there for 2nd servicing of my bike with 950 km on odo. As at first service they changed the engine oil(mineral), so they told me nothing to change in this service only servicing had been done. They told me come at 2500km on odo to change the engine oil as it the time to change the oil has not come yet. They only took charge for chain lube(Rs150), and thats all. their behaviour was very good. I am quite satisfied with their attitude and gesture.

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R15 guys check the attachment out . Developing a LED tail and indicator for the R15 . Check the pics out . Let me know your thoughts and suggestions .

why exactly is this for?? and how to use it??

R15 guys check the attachment out . Developing a LED tail and indicator for the R15 . Check the pics out . Let me know your thoughts and suggestions .

I'm still kinda apprehensive about the exhaust.. Main concern being it might be too loud and noisy for touring.. but then its easily switchable to stock. Was thinking of getting the camshaft and race valve springs first, then the ECU and finally the exhaust..

R15 guys check the attachment out . Developing a LED tail and indicator for the R15 . Check the pics out . Let me know your thoughts and suggestions .

Hello Fellow riders,

I have just completed 1000 kms and my first service. There was no issues with the bike so I have asked the Service Center (Raj Yamaha , OMR) to do a general service. I took the delivery and bike is feeling little hard on riding. Refinement is not as good as it was before the service. There is no Vibs or noise anywhere. Not sure if Its just me or my bike is actually not topnotch. I am guessing it could be chain tension issue. Any suggestions?
P.S - Service center did lubed the chain at the time of servicing.