Hello XXXXXX,

Firstly, greetings of the season!

I am not sure if you would remember me from our last interaction, but nevertheless wanted to highlight some complaints to you. I have a R15 (MH04 DX 7565) purchased from Paras Yamaha Vasai. The bike was purchased on 14th Feb 2009 and has clocked about 26000 KMs. The experience so far with Yamaha service has been nothing brilliant.

The latest being a clutch plate replacement, that led to my piston seizure.
What the service centre did say to the service in-charge for west is that I ride my bike a lot, and all so let me take the opportunity to tell you what they obviously didn’t say or let Yamaha know:
1) that, my bike undergoes a service almost on every weekend! For the last one year…
2) I was asked to replace the entire clutch assembly (and not the plates, for a simple issue of having some play on the clutch housing)
3) I went back to Yamaha Pro shop myself (a good 40KM ride) and got the entire assembly myself as I knew it was anyways due for an overhaul
4) Your service centre mechanic advised and drilled holes on the clutch housing for ‘better’ clutch lubrication. I understand this is a standard practise on some of the 2strokes, but mighty unaware if that’s the case with the R15s engine as well
5) They used the same engine oil again and again after every time they fixed the assembly and were not happy with the result, leading to mixing of oil (they did this about 4 times) and possible depletion of oil.

At about 50KMs from the SVC, while I was on a bike trip to Rajasthan, the bike broke down. I am surprised that the bike lasted for 50KMs in heavy traffic conditions, also surprised that the engine heating indicator didn’t turn up!
Engine oil was the first thing I checked, and to my surprise I could empty a full one litre can of oil into it which only took the bike to adequate oil levels. So is Yamaha suggesting that the piston consumed the entire oil in the engine? Pretty amusing if you ask me!

As predictable, after 3 weeks Yamaha has denied my warranty claims on two grounds
1) That its clocked 26K KMS
2) As per a comment from a TVS ‘star’ mechanic (the owner has two showrooms) stating that there was some noise when he test rode my bike, this is also amusing! I would rather take my bikes to the TVS SVC from now!

To cut the long story short I don’t really care whether or not you do it in warranty, but I need the reason\confirmation for the following points on a Yamaha letter head:
1) Reason for the piston seizure
2) Reason for the Engine heating indicator not turning up
3) Confirmation that the clutch housing needs those holes, and if that’s the case why doesn’t the stock spare comes with them as default
4) Reason for rejection of my warranty claims

Rest assured, you have definitely lost one loyal Yamaha customer…